State Farm® Insurance Agent Bradford O'Neil

"The worst office that I’ve ever worked with in my 15+ years with State Farm. This agent’s office has done nothing but make error after error on my car insurance and home owners. They went as far as canceling my home ownership when I asked for a quote on a new house we were purchasing. I will never recommend this office or agent."

"Thank you Angie for the help on my car rental insurance"

"Andrew DuPont Did an excellent job with getting me affordable insurance and was very detailed as to explaining everything that I needed to know."

"Griffin is my hero!!! I went online to see if I can get a price of what I was paying but with a lower deductible. The websites were extremely discouraging. They were double what I was paying with the same $2500 deductible. Then they started calling me. I ignores the first call but he didn't give up and called me back. Griffin got me a quote $10 cheaper than what I'm paying AND got me a $500 deductible. I even told him "I'm not confident that you can help me but his perseverance said to me "Hold my beer!" and he got it done! Griffin I greatly appreciate you ignoring me and looking anyway because you did it!!! 👏🏾👏🏾👏🏾👏🏾👏🏾"

"Marion assisted with getting a discount on our homeowner insurance if approved materials were used for replacement roof. The contractor sent message to SF that work was completed, but it didn't provide proper mat'l data. SF sent form to be filled out by contractor. Form sent to SF but had the incorrect date on signature and was rejected by underwriting department. Marion contacted roofing contractor to get paperwork resubmitted. Even though it took some time she stayed on top of it. Everything is comkpleted now. I received refund check yesterday. Thanks, Gene"

"Se lo recomiendo a Natalia me ofreció un un servicio"

"Thalia Cruz has been excellent to work with! She was consistently responsive, friendly, and professional, and she took the time to answer all of my questions clearly. As someone buying my own insurance for the first time, I really appreciated how patient and helpful she was throughout the process. She made everything feel easy and straightforward. I would highly recommend her to anyone looking for a friendly and competent insurance agent!"

"Ryan helped my husband and I get new auto and renters insurance! He was very helpful and explain things for us to understand. He made it feel like a normal conversation but also helped us out and save money."

"Mrs angie was Nice ,curtious and helpful as always I enjoy working with statefarm for all my insurance needs."

"We had a great experience working with Ryan Orr at State Farm. He took the time to review our current policies and found ways to save our family money without sacrificing coverage. Ryan was knowledgeable, responsive, and made the entire process easy to understand. It’s clear he genuinely cares about helping his clients get the best value. We highly recommend reaching out to him if you’re looking to lower your insurance rates while still feeling confident in your coverage!"

"Max was so helpful walking me through coverage options for my home and auto insurance. I appreciate the time spent answering my questions and making sure I have appropriate coverage at reasonable rates. I would highly recommend this office!"

"UPDATE I HAVE NO REASON TO LIE I'M LOCAL PASTOR, After posting my initial review, Bradford O'Neil became hostile and using retaliation actions, and trying have my claim mishandle after post “attached is proof” I urge people that are African-American. PLEASE do not do business with none of his offices and LEAVE NOW find new agent office. After my post Mr. O'Neil denied long-term North City policyholder (see attached photo). I emailed him respectful his response was VERY defensive, and disrespectful. I was shocked . I kept my focus on moving forward and resolving the issue The difference between the (public response) and the private - Initial private communication lacked any apology, acknowledgment, or professionalism. I was SHOCKED by "NEW" response referencing diversity, and offering what appeared to be an half apology. "NONE" of his direct communication, No direct call, or acknowledgment of my experience was ever provided in private communication - Displayed behavior that could reasonably be perceived as retaliatory after a negative review was posted. His email Response Behavior: - Tone was defensive and focused on personal reputation - My concerns were dismissed as “baseless and out of order” - Included personal remarks such as “you should be ashamed” Failed to show empathy or concern for an elderly (80-year-old) policyholder dealing with serious home issues. - Refused to provide guidance or direction, even at a basic help during an active claim situation. - Explicitly stated he had “nothing more to communicate,” cutting off any opportunity for resolution creating a complete communication barrier. - Instructed his staff to cease all communication with me and my father, to seem as if i was being "hostile black man" - No attempt at direct engagement despite opportunity - Refusal to continue communication as retaliation for speaking out about my experience “attached is proof” Same pattern from tornado 2025 Claim slow to no help, Claim was filed on March 9th 2026 for a major sewage backup. 18 days later sewage still in the house on March 26th, I informed Griffin we needed HELP "by Phone" to clear debris from the backyard caused by the May 16th 2025 tornado—damage when claims stop responding in July 2025, — in order to complete the underground plumbing, I followed up by text on March 27th (see attached photos). By April 6, 10 days later no call, no update noting, posted my review retaliation his refusal to help was based on personal offense rather than the needs of the policyholder His attempt to paint me as hostile black man to others to cover up his hateful emails, (it failed I record ALL CALLS to his office), I will upload them to YouTube, As proof I WAS NEVER RUDE OR SAID NO HATE MESS , My Great grandmother was white most my family biracial,. My experience with State Farm and agent Bradford O’Neil has been unacceptable. My 80-year-old parent paid premiums on time for years—never missed a payment—and was paying for coverage he couldn’t even use when it mattered. When a tornado hit, the claim was underpaid EVERYTHING and never finished ignoring invoices, leaving debris in the yard we couldn’t afford to clear. Then our sewer lateral—damaged from that same tornado—was denied, even though we had additional coverage for that. Because the first claim wasn’t handled properly, we can’t even move forward with repairs. Now he’s sitting in a home dealing with sewage—literally smelling sewage WEEKS —while this office delays with no urgency, no real help, and no solutions. Most sad part after the tornado, not a single person from Bradford O’Neil’s office checked on my family. My parent wasn’t even aware of his rights, and was taken advantage of. At this point, it feels like this office is more focused on avoiding payouts than helping the people they insure. Based on conversations in my community, I also have concerns about whether African-American policyholders are being treated fairly with Bradford O’Neil. I can only speak for my experience, but the pattern raises serious questions."

"I stopped into bradfords office looking for help and Griffin managed to take care of me! I recommend him to everyone!"

"Ryan Orr was great throughout the entire quoting process, he was professional and responsive. I’d highly recommend asking for him for your insurance needs!"

"Griffin at this office explains everything clearly and does a great job with answering all my questions. He is cordial and professional and makes sure that he is able to help with any insurance inquiries. I tend to be very busy and I appreciate all his patience when it becomes difficult to connect with me. He makes sure he is able to work with my schedule, is diligent with checking in, and finds the time to get me squared away. The effort is much appreciated"

"Griffin is always so helpful and makes everything easier!"

"State Farm as a company needs to make some improvements but my 5 star review is not about the company itself. I filed a claim last year May 2025 and I have been given the runaround and it has been a complete nightmare until Marion and JC stepped in to help. They both truly moved mountains for me with my claim. I felt like they truly took the time to care and listen and I am so grateful that they did! They both deserve recognition for their outstanding customer service. Thank you guys!"

"Ra-Chel and Elissa was amazing, they took their time to listen, easy to talk to! Thanks for all the help!"

"Andrew was an amazing agent. Thanks again Andrew, You’re the Best"

"Elissa made my policy renewal easy to understand"

"Griffin was great, helped me with every question I needed. Also helped with the best benifits for me and the family. Definitely make it less stressful. Thank you."

"Max made my policy renewal simple and easy."

"Ra-Chel is awesome and very eager to help. Very professional and knowledgeable. Awesome team here at this branch!"

"Thalia Cruz was very helpful, and patient. I’m disabled and most of the time it’s hard for me to express myself to others. She made me feel totally comfortable in speaking with her. Thank you 😊"

"I was contacted by agent Ryan. Ryan did a great job of explaining all the different policies. Ryan listened to any questions we had with respect and a quick answer. I think Ryan is a great asset to State Farm and deserves recognition for great work. Would 100% recommend him and State Farm to others."